September 15th, 2014




Randy Johnson

Baseball legend Randy Johnson’s $25 million home in Paradise Valley, Arizona.

If you’re a successful real estate agent — or on your way — you probably treat all your prospects and clients like celebrities. But admit it: Wouldn’t it be fun to occasionally help a famous client sell their home?

For starters, check out baseball star Randy Johnson’s palatial three-story Mediterranean-style home in Arizona, where he helped lead the Diamondbacks to their first World Series victory in 2001. Johnson, nicknamed the “Big Unit” because of his 6’10″ height and menacing pitching style, also likes big living spaces to stretch out his arms.

Randy Johnson 2

Randy Johnson and his wife Lisa’s seven-bedroom home also includes a 20-seat movie theater with stadium seating and a recording studio.

Here’s how the Wall Street Journal describes a few customized features of his dream home, which is about to go on the market for $25 million:

“The room that currently serves as Mr. Johnson’s office has wood-paneled walls, an adjoining poker room and a window that overlooks a three-car display garage for collectible cars. (There is also a separate eight-car motor court.) Other amenities include a sports-memorabilia display room, a pet suite with a washing station and a play area and a game room with a Western-themed billiards parlor and bar.

On the lower level of the home there is a 20-seat movie theater with stadium-style seating, a working ticket booth and a marquee. The home also has a recording studio, a separate stage with lighting and sound equipment and a collector’s musical instrument showroom, which currently displays guitars.

The property includes a 1,746-square-foot separate fitness facility with a locker room and showers as well as a tennis court. There is also a swimming pool with a two-story water slide.”

Realtor Robert Joffe of the Joffe Group (Berkshire Hathaway HomeServices) told the Journal that the Johnson family was looking to downsize now that two of their four children have grown and moved away from home.

If you’re looking for more modest baseball-themed quarters, All-Time Hit King Pete Rose just sold his six-bedroom digs in Sherman Oaks, California:

Pete Rose

Pete Rose’s Spanish-style California home was recently the set of his TLC reality show: “Pete Rose: Hits & Mrs.” (Represented by Gloria Correll of Rodeo Realty).

Rose, a star for the Reds, Phillies, and Expos, who is best known for his gambling problems, made a handsome profit on the property. He bought it with his second wife, Carol, in 1999 for $913,500, and sold it last month for $1.96 million with his new fiancee Kiana Kim.

Land, of course, is more scarce in California than Arizona. Rose’s 4,700 square foot home sits on only a quarter acre (compared to Randy Johnson’s five acre yard). The Big Unit probably has less tolerance for nosy neighbors, as he did not star in his own reality show.

Lastly, if you’re a real estate agent who always wanted to be a professional athlete, the good news is that this also happens the other way around. There are baseball stars who want to be you!

According to Forbes, former Red Sox, Angel and Mets slugger Mo Vaughn has found a second chapter of success as a real estate mogul.

Mo Vaughn

Mo Vaughn, Real Estate Guy.

Vaughn, the 1995 American League Most Valuable Player, started his real estate investment and management firm, Omni New York, with three employees and has turned it into a team of 400 employees overseeing 8,000 properties.

The secret to success, he told Forbes, is surrounding yourself with smart people. “You are who you are around,” he says.

Sage advice. We’re in the technology business and know that no matter how powerful our real estate productivity tools are, they can only be as good as the people using them.
(You’ve heard of the Triple Crown in baseball? Check out the Triple Line Autodialer, the Mojo calling productivity tool that will make you the MVP of Real Estate Prospecting!)

September 10th, 2014

Mojo Selling SolutionsLooking back to the beginning of Mojo, it often amazes me where we are today. I can remember a time when our customer service was only delivered by phone and was contracted out to the lowest bidder. We’ve come light-years since my beginning here in the spring of 08’ and I don’t regret any of the many changes we’ve made over the years to get where we are. Today, I can say without hesitation, Mojo has the best customer service in the industry.

Our company focus IS customer service

The unique thing about our company is our complete dedication to customer service. While many companies are hard at work setting up affiliate arrangements and white labeling their products, we have been hard at work for years perfecting our hosted dialing platform and data products, putting our name behind the technology and listening to our customers input.

 

The many pillars driving our customer-focused culture prove our dedication:

Employee Training

Call in to Mojo on a Friday between the hours of 12-1pm and you’ll hear our greeting tell you our company is closed for employee training. While I’d like to tell you we’re on the driving range hitting balls, the truth is we take this time to appreciate our employees with a lunch of their choice, a weekly analysis of ticket resolutions, design and feature discussion, and finally, time covering a weekly customer service topic.

Do we lose sales taking this time for training and discussion? Absolutely, and it is well worth it. Customer retention in our business model is extremely important and there is not better way to retain a customer than treating them correctly and listening to their wants and needs.

Customer Feedback

“MOJO was a true turning point in my business in terms of helping me take my business to the next level. In addition to their cutting edge technology and their desire to always keeping improving the quality of their service for their clients, their customer service is second to none!”
-Chip Walsh
Broker / Owner

While many of our competitors are just ‘white labeling’ another vendors product, or counting on affiliate arrangements to sell their products, the Mojo Dialer and data products are designed, created, sold and supported by Mojo Selling Solutions. This gives us a huge advantage over other companies as we can make immediate changes to our platforms, accommodating customer feedback quick and reliably. Every effort is made to accommodate all customer requests that benefit the majority of Mojo customers.

Having the resources alone doesn’t make us successful. Having a clear path for customers to take when submitting feature requests and improvements is key. Our support portal utilizes the latest feedback technology to ensure our customers can give us their ideas quickly and easily. In the backend, our 15-person development team is notified when new ideas are created and update the clients who request them as progress is made.

In-House Development TeamMojo Selling Solutions

As I already mentioned mentioned, we have a dedicated development team. Our development team is made up of 15 employees, split in to multiple teams, focused on each of the Mojo modules. This kind of coverage makes bug fixing and feature releases quick and painless.

While we love our developers, our first line of defense is not a living, breathing, coffee drinking being. Our first line of defense is a series of products used to identify exceptions (bugs, code anomalies, areas of improvement) in real-time. This information and our response to it is critical to our overall customer service initiative. In a nutshell, 90% of the bugs found in the Mojo platform, both web Mojo and Mobile Mojo, are fixed before any customer has the misfortune of experiencing them. Now that is cool!

Our People

I saved the best for last, the Mojo’ers who walk through our doors each day. Everything I have previously mentioned doesn’t matter if we don’t have the people to execute our vision. Our employees are the heartbeat of Mojo’s entire operation and we’ve got one heck of a team.

We take good care of our employees, and as a result, they take care of you. In addition to being an awesome group of folks to talk with, each of our employees knows the industries we serve in and out. In fact, the average tenure of our employees is over 5 years, with the most recent addition over 2 years ago. Our employees have ample experience, learning from both our generous customers and company training. Bottom-line, our team has you covered!

I started this article by noting we’ve come a long way, and we have. We’ve found success by learning from mistakes and putting processes and procedures in place to ensure they don’t happen again. Instead of passing the buck off to affiliates and re-sellers, we put our name and reputation behind every product we offer, keeping us 100% accountable for making sure our customers are happy.

We’ve made it our #1 priority to offer the best products and service, backed by the best customer service team available.

In fact, a recent survey sent out to a random selection of customers on 9/8/2014 speaks for itself. 500 respondents graded their last experience with customer service and support team 4.5 starts out of 5!

We have one goal at Mojo; to offer indispensable prospecting tools backed by an unmatched level of support. We have a belief that every call, ticket and touch point is an opportunity for us to keep a customer for life.

Mojo was founded, nurtured and thrives today based on these principles. It is this way today and it shall forever be.

 

David England is the General Manager of Mojo Selling Solutions. Like many of our employees, David started with Mojo in 2008 in the training department when Mojo first released their hosted auto dialing solution, the Mojo Dialer. 
August 25th, 2014

 

Realtors using drones to showcase luxury properties are facing the wrath of the Federal Aviation Association, according to the New York Post.

Realtors using drones to showcase luxury properties are facing the wrath of the Federal Aviation Association, according to the New York Post.

Drones. Drones. Drones. They are at the center of debate in U.S. foreign policy and military conflicts around the world. They’re shaking up the commercial sector with buzz about Amazon.com wanting to deliver packages with them. And now, they’re even causing a stir in the real estate universe. Continue Reading

August 20th, 2014
Lee Rosa’s Keller Williams team closed 94 transactions last year, most them directly attributable to Mojo’s Triple Line Real Estate Dialer.

Lee Rosa’s Keller Williams team closed 94 transactions last year, most them directly attributable to Mojo’s Triple Line Real Estate Dialer.

If South Florida real estate agent Lee Rosa sounds overly dramatic about his Real Estate Dialer, you’ll have to forgive him. He still vividly recalls the clumsy days of dialing prospects by hand.

“You know that scene in ‘Pulp Fiction’ where they open the suitcase and there’s a shining bright light? Well, Mojo spoke to me. Everything came together at that moment,” recalls Rosa, of RGT Real Estate Services, a Keller Williams affiliate serving Broward, Dade and Palm Beach counties. “When I first started, I used to have two phone lines with two headsets and I’d cross names off my list with different color highlighters in each hand.” Continue Reading

April 28th, 2014

How New York’s Ray Cooper minimizes stress and maintains his edge in an ultra-competitive real estate market

Ray’s customized Mojo workstation – he spends most of his 8 a.m. to 6 p.m. days getting energized at his treadmill desk, often logging up to 10 miles per shift.

Ray’s customized Mojo workstation – he spends most of his 8 a.m. to 6 p.m. days getting energized at his treadmill desk, often logging up to 10 miles per shift.

When you know what you want, you don’t achieve it sitting down.

That’s the philosophy of Long Island real estate broker Ray Cooper, of Ray Cooper Realty, who keeps up his frenetic sales pace with the help of a treadmill desk.

“It’s hard to be on the phone making 150 calls a day if I am not amped up. I have to stay upbeat and positive and I have to be standing – and that really can only come from exercise. I’m more energized when I’m on my treadmill,” says Cooper, author of “How to Sell a House Fast in a Slow Real Estate Market.”

Specializing in high-end luxury properties, the “walker and talker” sometimes logs up to 7-10 miles a day while talking to prospects. His market, too, is getting healthier. Continue Reading

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