Two upgrades are on the way to how you review your calling results in Mojo.
One unified Calling Report
The Call Detail report and the Session report are being combined into a single Calling Report. Instead of switching between two screens, you will see your sessions, results breakdown, and call-by-call detail in one place, so reviewing a day of dialing takes one stop instead of two.
A truer Contact Rate
Today, contact rate is measured per dial: every call to every number on a contact record counts in the math. Reaching one person often takes several attempts across several numbers, so that approach understates how well you are actually doing.
The new Contact Rate is measured per contact: of the people you chose to call, how many did you actually reach. You will pick the definition that fits how you work:
- Live answers: contacts where a person answered the phone, divided by contacts called
- Contact results: contacts marked with a Contact result, divided by contacts called
Same dialing, same data. The new numbers simply reflect what happened with the people you were trying to reach.
Watch the preview video for a walkthrough of the new report and the Contact Rate change:
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